We take responsibility for Oracle databases and IFS application servers end to end: a 24/7 managed service, business continuity and migration projects, performance tuning and consultancy — under one team and one point of contact.
Most vendors know either the database or the application — and the infrastructure underneath belongs to a third party. When a problem sits between the layers, looking at all of them from one team is what shortens resolution time.
Your Oracle environment is under continuous watch by our team. Alarms, health reports and critical response run within a single service model — you do not have to build a DBA team in house.
We also hold IFS technician certification — a combination very few companies in the world can offer. Installation, upgrade, monitoring and troubleshooting of your IFS application servers are handled by the same team that owns your database.
Your IFS applications on resources dedicated to you alone — isolated from any other customer, performing like physical hardware — sized to the server requirements IFS Global publishes. Hardware, network, Oracle, application servers, backup and disaster recovery are all ours to run.
Scope, working model, reporting and the escalation chain are agreed at the start of the engagement — so no one has to ask who is responsible when a problem occurs.
Which databases, application servers and recovery environments are covered is defined in writing, item by item.
A 24/7 watch: routine work in business hours, immediate response for critical calls outside them.
A monthly health report, plus notification and record of every intervention as it happens.
If a call goes unanswered the chain runs by itself: reminder, then manager, then executive management.
Continuous responsibility for systems that are already running.
With our highly experienced team in Oracle database administration we are with you around the clock. In critical situations such as failures and outages we intervene immediately and support you until the problem is resolved.
We design the alarms that prevent failures and problems, monitor them on your behalf and act on the ones that matter — so an incident is caught before it becomes an outage.
With our Oracle health check service we review your system at regular intervals and report to you monthly. These reviews let us identify needs and plan the next steps together.
We set up the backup system for your database, verify that it works, and in the event of a recovery need we deliver your data as of any point in time you choose.
Planned, scoped work with a defined start and end.
We plan work such as installing the database and all its components, applying patches and moving between versions, and deliver it to ITIL standards with a rollback plan in place.
When you need to move or change between platforms and systems, we manage and carry out the necessary migration operations with minimum downtime.
We build, prepare and manage your Data Guard environment to ensure uninterrupted service and continuity — and we run the switchover process when needed.
So that your systems keep running in the event of a disaster and data loss is prevented, we build, prepare, manage and regularly test your disaster recovery environments.
Work that makes the existing environment faster, simpler and more measurable.
To increase the efficiency and speed of your systems we carry out periodic performance work: configuration changes, index definitions, statistics updates, partition arrangements and similar improvements — each one reported with before-and-after evidence.
Within our consultancy scope we develop interfaces so you can follow your systems at a more understandable level, define alarms that prevent failures and problems, and automate the repetitive work of database operations.
Our services are not delivered by manual checks alone. The products we develop in house work alongside our team on every customer environment — which is why a risk is reported with evidence before it turns into an outage.
The Oracle development and DBA tool our team uses every day. It stays responsive on very large databases, so analysis during an incident does not wait.
A cage around the database: protection looks at the channel access arrives through, not the identity. It carries the data security side of the service.
A quality gate for support closures: it asks when evidence is missing, has wrong classification corrected, chases silence and escalates — so no request is quietly closed.
The highest level of competence Oracle awards. Our team includes OCM-certified experts — the level that separates database administration from database engineering.
IFS technician certification that very few companies anywhere hold. This is what lets us own the database and the IFS application layer at the same time.
Quality and information security management are not verbal commitments; our policies and certificate are open to inspection.
A health check is usually the right first step: we review your environment, report the findings with evidence and put the priorities in order — then you decide what to do.